ACN Strive for 5 - Customer Terms & Conditions (Canada Only)

Revised December 13, 2016

IMPORTANT NOTICE

AS OF DECEMBER 13, 2016, ACN WILL NO LONGER OFFER LOCAL AND LONG DISTANCE SERVICE TO NEW CUSTOMERS.  ACCORDINGLY, WITH RESPECT TO LOCAL AND LONG DISTANCE SERVICE, THE STRIVE FOR 5 CREDIT WILL BE AVAILABLE ONLY BASED ON ELIGIBLE REFERRED CUSTOMER ACCOUNTS ACTIVATED PRIOR TO DECEMBER 13, 2016. 

ORIGINATING CUSTOMER ACCOUNTS RECEIVING STRIVE FOR 5 CREDIT ON ELIGIBLE REFERRED CUSTOMER ACCOUNTS FOR LOCAL AND LONG DISTANCE SERVICE THAT ARE ACTIVATED PRIOR TO DECEMBER 13, 2016, WILL CONTINUE RECEIVING CREDIT SUBJECT TO THESE CUSTOMER TERMS AND CONDITIONS.  

Important Terms:

Originating Customer – The customer who is referring other customers to ACN to be eligible for a Strive for 5 bill credit.
Referred Customers – The customers used toward the Originating Customer's Strive for 5 eligibility.
Monthly Recurring Charge (MRC) – A customer's Monthly Recurring Charge for service, excluding taxes, surcharges or additional features.

Eligibility

Canada

 

 

Who are Eligible Referred Customers?

TIP : We highly encourage each customer to refer and maintain more than the minimum of 5 eligible customers in case one or more customers are no longer eligible to count toward the promotion.

Calculation of Credit

A credit for the residential monthly service charge will be applied each month as long as 5 eligible Referred Customer accounts or lines, as applicable (see above), are maintained.

Digital Phone Service and Digital Phone Service Bundled with High Speed Internet (any carrier) – Subject to the terms below, your credit will equal your Monthly Recurring Charge (MRC) and will be applied to the monthly service on your eligible account. If you have multiple lines under your account, the credit will be equal to the MRC associated with only one of those lines not already receiving Strive for 5 credit.

Standalone High Speed Internet (Select Carriers) – Subject to the terms below, your credit will equal your Monthly Recurring Charge (MRC) and will be applied to the monthly service on your eligible account.

Local and Long Distance and Local and Long Distance Bundled with High Speed Internet (any carrier) – Subject to the terms below, your credit will equal your Monthly Recurring Charge (MRC) and will be applied to the monthly service on your eligible account.

Credits may take up to two months to be applied. The Originating Customer must be active and current on all billing at the time the credit is applied.

Tax and surcharges on the credit amount still apply, where applicable.

If a Referred Customer is determined to be ineligible, ACN reserves the right to reverse the credit to the Originating Customer.

ACN has the right to modify this program at its discretion for compliance, administrative or other similar reasons at any time, with or without notice.

ACN has the right to end this program anytime at its discretion and will post notice 30 days in advance. Should ACN discontinue this program, credits will still be applied for a period of up to 6 months following the promotion end date assuming the Originating Customer is active, does not have a past due account and maintains the 5 eligible Referred Customer accounts or lines, as applicable, used for the promotion at the time of its end date, and through the end of that 6 month period.